Exchange & Return Policy
At NineVerse, we are committed to delivering high-quality apparel that you’ll love! We understand that sometimes sizing or preferences may not align, so we offer a hassle-free exchange policy under fair conditions.
Exchange Policy
1. Eligibility for Exchange
You can request an exchange within 3 days of delivery, provided the following conditions are met:
✔️ The item is unused, unwashed, and in its original packaging with all tags attached.
✔️ Exchange request is made via WhatsApp or Email within the 3-day window.
✔️ Unboxing video & images of the product are provided as proof (to avoid fraudulent claims).
✔️ Only one exchange per order is allowed. If you've ordered multiple t-shirts, you can choose only one for exchange.
✔️ The item is eligible for exchange (see ‘Non-Exchangeable Items’ below).
🚨 Important: If a wrong size is ordered due to negligence in checking the size chart, we allow only one exchange per order, and the customer must follow the guidelines below.
2. How to Initiate an Exchange
To request an exchange, follow these steps:
📩 Email us at support@thenineverse.com or WhatsApp us at +91-70248-62116 with:
📦 Order number
📸 Unboxing video & images showing the issue clearly
📝 Reason for exchange
⏳ Once our team reviews and approves the request (within 24-48 hours), we will initiate the exchange process.
🚚 Reverse Pickup (if eligible) will be arranged free of cost, provided the request is made within 3 days of delivery.
3. Non-Exchangeable Items
We do NOT accept exchanges in the following cases:
❌ Fake Size Issues: If the size chart was correctly followed but the customer claims dissatisfaction later.
❌ Worn, Washed, or Used Items: Any product that shows signs of use (stains, perfume, sweat, pet hair, etc.).
❌ Exchange Request After 3 Days: We cannot process requests beyond the 3-day window.
❌ Multiple Item Exchange: If an order contains more than one t-shirt, only one can be exchanged.
❌ Custom/Personalized Orders: These are made exclusively for you and cannot be exchanged.
❌ Sale & Discounted Items: Products bought on sale or special discounts are final sale and cannot be exchanged.
4. Shipping & Exchange Fees
🚚 Free Reverse Pickup for eligible exchanges within 3 days.
💰 For Cash on Delivery (COD) orders, a return processing fee of ₹100 applies. (Exchange fees also apply).
📦 If an item is exchanged once, further size exchanges are not allowed.
5. Size Issue Negligence from Customer
💡 Ordered the wrong size? If the mistake was due to negligence in checking the size chart, we still allow one exchange per order with a ₹150 return shipping fee, only post checking the exchange eligibility of that order.
6. Customer Responsibility
⚠️ Double-check the size chart before placing an order to avoid unnecessary exchanges.
⚠️ In case of misuse of the exchange policy (repeated exchanges, fake claims, or product mishandling), we reserve the right to deny future exchange requests.
Return Policy
1. Refund & Store Credit Policy
💳 No Cash Refunds: We do not offer refunds for returned products, except in cases where:
✔️ A defective or wrong item was delivered (verified via unboxing video proof).
✔️ The product is out of stock, and an exchange is not possible.
🔁 Store Credit Option: If a refund is applicable, it will be issued as store credit, which can be used for future purchases.
Cancellation Policy
1. Can I cancel ❌ my order after placing it?
We understand that plans change! But since every NineVerse t-shirt is made-to-order, we follow a time-sensitive cancellation process to ensure smooth operations.
✅ Cancellations Within 2 Hours
You can cancel your order within 2 hour of placing it, as long as it hasn’t entered processing.
To cancel, simply WhatsApp or email us with your order ID.
🚫 Cancellations After 2 Hours
Once the order enters the Processing or Printed stage (even if not visible to you), we can no longer cancel it. This is because we pay our manufacturing partner upfront to begin printing.
✳️ Special Case: Post-Processing or Shipped Orders
If a cancellation is requested after production or shipping, and if we’re able to stop the shipment or reverse it, a cancellation fee of ₹150–₹250** will be levied to cover production & logistic costs.
(Exact fee depends on your order size and shipping stage.)**
2. 🔁 What Happens After Cancellation?
Prepaid Orders: Eligible refunds will be processed to your original payment method within 5–7 business days (after deduction, if any).
COD Orders: If cancelled within 2 hour – no fee. After that, cancellation may not be accepted or may involve fees.
🧵 We craft every tee just for you—thanks for supporting our small-batch process!
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